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Legal & Compliance

jetazap Legal Center

Clear rules, protected funds and transparent processes. Find every jetazap policy here, from how we verify customers and monitor transactions to how we handle your data and your money.

Compliance and safety

AML / CTF PolicyHow we prevent money laundering and the financing of terrorism on jetazap.Read policy

KYC PolicyHow we verify your identity using email, phone number and NIN.Read policy

Fraud Prevention PolicyHow we detect and prevent fraud, and how you can protect your account.Read policy

Transaction Monitoring PolicyHow we monitor activity to spot unusual, suspicious or unauthorised transactions.Read policy

Money and payments

Customer Funds Management PolicyHow your wallet balance is handled, protected and returned to you.Read policy

Payment PolicyAccepted payment methods, fees, confirmation times and failed payments.Read policy

Refund and Cancellation PolicyWhen you can cancel an order or get your money back, by service.Read policy

Data and conduct

Data Protection PolicyHow we protect personal data under the Nigeria Data Protection Act.Read policy

Cookie PolicyWhat cookies and similar technologies we use, and how to control them.Read policy

Acceptable Use PolicyThe rules for using jetazap lawfully, fairly and safely.Read policy

Account Suspension PolicyWhen and why we may restrict or close an account, and how to appeal.Read policy

Core agreements

Terms of ServiceThe agreement that governs your use of jetazap.Read policy

Privacy PolicyA summary of what personal data we collect and why.Read policy

Refund PolicyOur short-form refund summary.Read policy

Need help or have a compliance question?

Contact our team at support@usejeta.com.ng. We reply within 30 minutes on average.

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