jetazap01Why We Verify
Verification protects you from account takeover and impersonation, protects the platform from fraud and money laundering, and allows us to offer higher-value services such as the virtual dollar card. It is also a condition of working with our licensed payment and card partners.
02Verification Tiers
| Tier | What you provide | What it unlocks |
|---|---|---|
| Tier 1 - Basic | Verified email address and phone number | Account access, social growth services, AI tools, virtual numbers, temp mail, standard bill payments within limits |
| Tier 2 - Identity | NIN (and matching name and date of birth), plus a selfie or liveness check where required | Higher wallet and transaction limits, bulk airtime, airtime to cash |
| Tier 3 - Enhanced | Additional documents or information if requested, such as proof of address or source of funds | Virtual dollar card, the highest limits, and any service requiring enhanced due diligence |
Services and limits available at each tier may change. The limits that apply to you are shown in your dashboard before you transact.
03Email and Phone Verification
- We send a one-time code to your email address and phone number to confirm that you control them.
- Each email address and phone number can be linked to one account.
- You must keep these details current. If you lose access, contact support so we can help you recover your account securely.
04NIN Verification
To verify your NIN we collect the number and the details needed to match it to you, such as your name and date of birth. We use an approved identity verification provider to confirm the details against official records.
- We use your NIN only for identity verification, fraud prevention and legal compliance.
- We do not store your NIN slip or image beyond what is needed to complete and evidence verification.
- Your NIN is treated as sensitive personal data and handled under our Data Protection Policy.
05Information You Must Provide
- Accurate, complete and current information. Names must match your identity records.
- Documents or information that are genuine and belong to you.
- Prompt updates if your details change.
- Further information if we ask for it to complete due diligence.
06Ongoing Monitoring and Re-verification
KYC is not a one-time event. We may ask you to re-verify, or supply updated information, if your activity changes, if a document expires, if we detect unusual behaviour or if the law requires it.
07When We Cannot Verify You
If we cannot verify your identity, or we believe information you provided is false, we may decline to open or upgrade your account, limit your services, hold transactions pending review, or suspend or close the account in line with our Account Suspension Policy.
08Minors
jetazap services are for people aged 18 and over. We do not knowingly verify or serve anyone under 18.
09Contact
For help with verification, contact support@usejeta.com.ng and include the email address on your account. Never send your password, PIN or OTP to anyone, including us.
Questions about this policy?
Our team is available 24/7. Email support@usejeta.com.ng and we will respond as soon as we can.