Payment Policy

01Accepted Payment Methods

• Bank transfer to the account shown at checkout.
• USSD and card payments.
• Mobile money, where available.
• Your existing jetazap wallet balance.

Payments are processed through trusted payment partners such as Paystack and Kora Payment. Available methods can change and are shown at checkout.

02Currency and Pricing

• Prices are shown in Nigerian Naira (NGN) unless stated otherwise.
• Virtual dollar card amounts are shown in US dollars, with the Naira equivalent and the exchange rate shown before you confirm.
• Prices can change without notice, but the price displayed when you confirm an order is the price you pay.

03Fees

Any fee, including payment processing fees, card creation and funding fees, and withdrawal fees, is shown before you pay. There are no hidden charges. Fees charged by your own bank or card issuer are outside our control.

04Funding Your Wallet

1. Choose Fund Wallet in your dashboard and select the amount and method.
2. Complete the payment with your bank, card or USSD.
3. Your wallet is credited once our payment partner confirms the payment, usually within minutes.

Only pay from an account in your own name. Third-party funding may be held for review under our AML/CTF Policy.

05Payment Confirmation and Delays

Some banks and networks delay confirmations. If your money has left your account but your wallet is not credited after 30 minutes, contact us with your payment reference, amount, date and a screenshot of the debit alert, and we will trace it with our partner.

06Failed, Duplicate and Wrong Payments

• Failed payments are normally reversed to your account by your bank, which can take up to 5 to 7 business days.
• Duplicate payments can be credited to your wallet or refunded after verification.
• Payments sent to the wrong account, or with the wrong reference, cannot always be recovered, but we will help where we can.

07Security

• We never store your full card details. Card payments are handled through encrypted, PCI-compliant partners.
• Do not share your PIN, OTP or card details with anyone claiming to be from jetazap.
• We may apply additional checks to high-value or unusual payments.

08Taxes

Prices include applicable taxes unless stated otherwise. You are responsible for any taxes that apply to your own use of our services.

09Payment Disputes

Contact support@usejeta.com.ng first so we can fix problems quickly. See our Refund and Cancellation Policy and Customer Funds Management Policy for how refunds and balances work.